Shipping & Return Policy

Shipping policy

Thank you for visiting and shopping at www.maliaindigo.com.

Malia Indigo ships in Canada, U.S. and internationally. Street address, city, postal code and country are required.

Following are the terms and conditions that constitute our Shipping Policy.

Canada Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping costs are calculated based on the shipping option (Priority, Express, regular), weight and destination.
Actual shipping charges for your order will be calculated and displayed at checkout.

Following are shipping options:

Priority Shipping Xpresspost Shipping Regular Parcel
Service The best choice for time sensitive parcels. Urgent items arrive at the fastest speeds. A fast and affordable way to get your parcels. Affordable and regular delivery time.
Shipping Speed Next day Next day to 2 days 2 to 9 days
Tracking and delivery Tracking and delivery confirmation Tracking and delivery confirmation Tracking and delivery confirmation
On-time delivery guarantee Yes Yes No

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s).

Damages

Malia Indigo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Customs, Duties and Taxes

For shipping outside of Canada, Malia Indigo is not responsible for any customs, tariff and taxes applied to your order at the entrance of your country.
If you refuse delivery of your order it may take several months for the package to reach us, and there may be return shipping and possible brokerage charges. These will be deducted from your total refund amount once we receive the package.

Malia Indigo is not responsible for any delays resulting from customs inspections.

Return policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund. The Return policy described below applies to purchases made through www.maliaindigo.com

RETURNS

Returns process must be started within 10 days of receiving your order. 
All returns must meet the following requirements:

  • Merchandise must be unworn, unaltered, undamaged, unused, and unwashed.
  • Merchandise must have all tags, accessories, and original paperwork.
  • Merchandise must be received within 30 days of the purchase date.

Please note:
Final Sale items cannot be returned.
Sales outside of Canada and US are not eligible for return.

If any returns do not meet these requirements, you will be contacted, the items will be returned to you immediately, and a refund will not be issued. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage.

Important: For exchange, please return the item, receive your refund and purchase new desired item from our website www.maliaindigo.com. All exchanges must meet the above conditions.

RETURN PROCESS

To return an item, please email customer service at reach@maliaindigo.com to obtain a Return Merchandise Authorization (RMA) number.
Please include the following when emailing us for returns/exchanges.

  • Name
  • Phone Number
  • Order Number
  • Item(s) being returned/exchanged
  • Reason for return/exchange

After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return the following address:

Malia Indigo Corporation
Attn: Return
RMA #:
271 Montmorency Way
Orleans, Ontario K4A 0J4, Canada

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow 1- 2 business days from the receipt of your item to process your return.

Refund may take 1-2 billing cycles to appear on your PayPal account or your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Important: Only the item price including tax (if applicable) will be refunded. Shipping costs are nonrefundable.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
reach@maliaindigo.com